Refund policy

We accept eligible return requests within 30 days of delivery.

Return Eligibility

To qualify for a return, the product must be unused and undamaged, in its original condition and packaging, and accompanied by proof of purchase.

Before returning an item, email ethan.ye@solumar.hk with your order number and reason for the return. Do not send an item back before receiving return instructions and the return address.

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a reliable shipping service and retaining proof of shipment. We cannot accept responsibility for returns lost or damaged in transit.

Damaged or Incorrect Orders

If an item arrives damaged or you receive the wrong product, contact ethan.ye@solumar.hk within 7 days of delivery.

Please include your order number, a description of the problem, and clear photographs of the product and packaging.

Once verified, we will send a replacement at no additional cost. You will not need to return the damaged or incorrect product. If a replacement is unavailable, we will offer a refund.

Minor variations in glaze, color, texture, and finish are normal characteristics of ceramic products and are not necessarily considered defects.

Refunds

Approved change-of-mind refunds will be issued to the original payment method after the returned product has been received and inspected. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional processing time.

Consumer Rights

This policy does not limit any mandatory consumer rights available under the laws of the customer’s country or region.