Shipping policy

Order Processing

Orders are normally processed within 3 business days. Business days exclude weekends and public holidays.

Shipping Destinations

We currently ship to Australia, Canada, France, Germany, Japan, the United Kingdom, and the United States.

Shipping Cost

We offer free standard shipping to our currently supported destinations.

Estimated Delivery

Delivery times vary by country and destination. Most orders are expected to arrive within 2 weeks after dispatch, but customs processing, local carrier delays, public holidays, weather, and other circumstances outside our control may affect delivery times.

Delivery estimates are not guaranteed.

Tracking

We currently do not provide shipment tracking. If your order has not arrived within a reasonable period after the estimated delivery window, contact ethan.ye@solumar.hk. We normally respond within 2 business days.